TERMS OF USE

Rate inclusions:

• Entranceticket to Moc Chau Island Mountain Park & Resort.
• Breakfast at Tabamboo Restaurant(World Largest Bamboo Restaurant).
• Complimentary Coffee & Tea, Water (2 bottles of 350ml / day) for all rooms.
• Welcome drink.
• Transportation by buggy during the stay.
• The Soleil Infinity Pool.
• Outdoor playground for children.
• Free parking lot.
• Free high-speed internet access Wifi& Lan.
• Cable TV
• Safety box
• Includes 5% service charge and 8% VAT.

1. Regulations on addson:

• Couchette/ Pullman.

o   Children under 4 years old: No charge with parents, breakfast included. Maximum 2 children.

o   Children 4 to 11 years old:

• Surcharge 150,000VND/child/night: Breakfast included, no extrabed
• Surcharge 250,000VND/child/night: Breakfast included,01 extra bed. Maximum 1 extra bed/ room.

o   12 years old and older:

• Surcharge 400,000VND/person/night: breakfast included, no extra bed
• Surcharge 550,000VND/person/night: breakfast included, 01 extra bed. 
• Roomette.

o   Children under 4 years old: No charge with parents, breakfast included. Maximum 2 children.

o   Children 4 to 11 years old: Surcharge 150,000VND/child/night: Breakfast included, no extra bed

o   12 years olf and older: no service supported for extra people

2. Regulations on check-in/ check-out:

• Check-in

o   Check-in time is opened at 14:00 on the arrival day. Request of early check-in must be informed by the guests and confirmed by the hotel based on capacity and room availability, but not early that 12:00 of the arrival day.

o   Early check-in before 06:00: Additional of 100% room rate.

o   Early check-in 06:00 to 12:00: Additional of 50% room rate.

• Check-out

o   Check-out time is no later than 12:00 of the check-out day.

o   Guests can check-out late based on the room availability and must be confirmed by the hotel.

o   Late check-out 12:00 to 15:00: Additional of 30% room rate.

o   Late check-out 15:00 to 20:00: Additional of 50% room rate

o   Late check-out after 20:00: Additional of 100% room rate.

o   After check-in, guests need to pay in full amount for the entire reservation, not depending on when check-out time

3. Regulations on fee-based services

• Minibar
• Laundry Service
• Food service
• Outbound phone calls
• Entertainment services
• Banquet, conference, and seminar services

4. Service refund and cancellation regulations:

• During regular period:

o   Cancellation/ changes 14 days prior to arrival date will be free of charge.

o   Cancellation/ changes within 08 - 14 days prior to arrival date will be charged 50% of the room rate of the entire number of nights on the number of rooms canceled.

o   Cancellation/ changes within 07 days prior to arrival date will be charged 100% room rate of the entire number of nights on the number of rooms canceled.

o   For confirmed reservation where the guest does not show up and does not have the prescribed cancellation confirmation, 100% of the booking value must be paid.

• During holidays

o   Pay in full in advance.

o   Guest may not change arrival date, number of nights and name on the reservation.

o   Cancellation/ changes 60 days prior to arrival date will be accepted with hotel’s confirmation. 

o   Cancellation/ changes within 31- 60 days prior to arrival date will be changed 50% of the room rate of the entire number of nights on the number of rooms canceled.

o   Cancellation/changes within 30 days priot to arrival date will be changed 100% of the room rate of the entire number of nights on the number of rooms canceled.

o   In case of force majeure: (disaster, war, pandemic): the hotel will support the guest to transfer the reservation. The hotel will only make refunds to guests after the canceled room has a replacement reservation.